Privacy and security are of utmost importance to Conduct-Mail and we strive to ensure that our technical and organisational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process and store Personal Data submitted in the context of providing our Service. “Personal Data” refers to any information relating to an identifiable individual or his or her personal identity.
YOUR PERSONAL DATA
1. Data collected about you
When you sign up to the Service, we collect your email address. That’s just so you can personalize your new account, and we can send you invoices, updates, or other essential information. We’ll never sell your personal info to third parties.
When you pay for the Service, we ask for your first name, last name, VAT number (where applicable), postal address, country, as well as your credit card details. That’s so we can charge you for service and send you invoices. Your credit card is passed directly to our payment processor and doesn’t ever go through our servers.
When you write to the support of the Service with a question or to ask for help, we’ll keep that correspondence, and the email address, for future reference. We also store any information you volunteer, like surveys, for as long as we need.
By using our Service, we may automatically collect information about your computer hardware and software (including your IP address, browser type, domain names, geolocation data or access times). We do so only for analytics purpose (see also the paragraph on cookies below).
By using the Service, you might share with us or we might collect third party data (including third party Personal Data) included in your mailing list. We process this data in acccordance with the paragraph “Third party data” below.
2. Purposes of processing
The principal purpose of collecting your Personal Data is to offer you a safe, optimum, efficient and personalised experience. To this end, you agree to share and accept that we use your Personal Data to:
- provide our Service and facilitate performance;
- resolve any problems so as to improve the use of our site and Service;
- personalise, assess, and improve our Service, content and materials;
- analyse the volume and history of your use of our Service;
- inform you about our Service as well as our partners and/or promotional offers;
- prevent, detect and investigate any activities that are potentially prohibited, unlawful or contrary to good practice and ensure compliance with our terms of use;
- comply with legal and/or regulatory obligations.
We use the Personal Data submitted to us only in accordance with the applicable data protection legislation. For our clients who have signed up on our website, we processes your Personal Data for the performance of the contract between us to provide our Service. For our newsletter, use case studies, testimonials and other marketing materials, we process your Personal Data based on the express consent you provide for this specific purpose.
3. Disclosures
Personal Data relating to you collected on our website and/or applications are destined for Conduct-Mail’s own use and will not be forwarded to third parties, except Conduct-Mail’s partners in order to obtain assistance and/or support in the context of carrying out the Service.
Conduct-Mail use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. Your rights
Depending on your location and subject to applicable law, you may have a right of access, correction and removal of your personal data which you may exercise by sending us an email. Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority. You are also able at any time to modify your Personal Data by logging into your account and clicking on “User Settings”.
THIRD PARTY DATA
In the context of using our Service, namely sending email campaigns, you might share with us information contained in your mailing lists (such as: recipient’s email addresses, recipients’ names, etc.), as well as the subject and content of the emails sent out via the Service (including attachments and/or images). In order to provide the Service, we store this data in your account.
As creator of the mailing lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Conduct-Mail is acting only as a data processor. In this capacity, you are responsible in particular for:
- obtaining the explicit consent of the persons concerned when collecting their Personal Data.
- making all the declarations necessary to the relative data protection authority.
- complying with all current regulations in force, including the data protection laws.
- ensuring your authority to use the Personal Data collected in accordance with the defined end purposes and refraining from any unauthorised use.
In no case does Conduct-Mail sell, share or rent out any of this information to third parties, nor does it use them for any purposes other than those set forth in this policy. We might have a limited access to this data only for technical requirements and for the purposes of providing you with customer support.